Check Out What’s New with the Member Service Request Tool for AARP Medicare Supplement Plans

The Member Service Request Tool for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® could make submitting requests to add or update information on your client’s behalf easier than ever with new, upcoming capabilities through the Book of Business and Application Status pages in Jarvis.

Beginning on February 8, 2024, new capabilities listed below will allow you to submit requests to change or update information on your client’s behalf that require their authorization to complete.

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These service requests require the member’s or applicant’s signature. You must submit these requests with your client, whether you are meeting in-person or remotely. Your client must have an email address in order to complete the request. Follow the instructions provided on the service request. After the request is submitted, your client will receive an email with a link to review and sign the change and authorize.  

Haven’t tried the capabilities previously launched? Go to Jarvis and from the Book of Business or Application Status page check out the available capabilities on the Member Service Request Tool.

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Here to help

For questions, contact the Producer Help Desk (PHD) at phd@uhc.com (include your agent Writing Number in the subject line) or your UnitedHealthcare Regional Director of AARP Medicare Supplement Growth. To speak with the PHD, call 888-381-8581, or for Spanish, call 866-235-5990.

Find trainings on Jarvis

You can always find state-specific trainings on AARP Medicare Supplement Insurance Plans on Jarvis. Go to Jarvis > Knowledge Center > Training & Certifications, under Training Calendar click on Local Market Training. You can also access trainings HERE .

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_{1 The Household Discount is only available with AARP® Medicare Supplement Insurance Plans, insured by UnitedHealthcare® Insurance Company of America (UHICA) plans.}

_{2 Change Request for Florida and New York Movers are only available for agents licensed in New York and/or Florida.}

_{AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively "UnitedHealthcare"). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.}

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