UnitedHealthcare: JarvisWRAP for April 29

Clarification on D-SNP apps

Thank you for your continued patience as UnitedHealthcare works to restore access to the Medicaid Eligibility Lookup Tool on Jarvis. In the meantime, Here is some clarification about Dual Special Needs Plan (D-SNP) applications:

• D-SNP applications continue to be processed and submitted to CMS within the required seven-day timeline.  
• The enrollment team is able to verify Medicaid eligibility across all states, despite the outage to the Jarvis Medicaid Eligibility Look up Tool.  
  • NOTE: Medicaid verification is not required to submit D-SNP applications to UnitedHealthcare. However, a Medicaid ID is required for our enrollment teams to verify a consumer’s current Medicaid eligibility. If they are able to verify eligibility, the application will then be sent to CMS for final approval.  

• The Producer Help Desk (PHD) is available to help confirm eligibility to assist in understanding what plans a prospect is eligible for all states except DE and OR. UHC continues to work to expand support for these two states.
  • You can reach PHD at 888-381-8581 or via chat within Jarvis.

UnitedHealthcare encourages you to confirm eligibility prior to enrollment to prevent applications from being denied, but proof of Medicaid eligibility is not a requirement to submit a D-SNP application to UnitedHealthcare. If you are unable to validate Medicaid eligibility, you can still submit the application and our enrollment teams will verify prior to submitting to CMS, as long as you have the Medicaid ID.

UnitedHealthcare appreciates your patience as they work through fixing the pre-enrollment eligibility tool. Reach out to your local leader or PHD if you have any questions

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Benefits and extras that matter

Now that we are several months into the year, it’s a perfect time to check in with your members and make sure they are getting the most out of their plan, which can also help build loyalty and retention. Check out the quick reference guides for overviews of resources and products to discover what your members can expect with their benefits. A few highlights include:

• Dental coverage includes access to Medicare Advantage’s largest national dental network*.
• Delivering a simplified health care experience and making it easy for members to access the many benefits and programs in their Medicare Advantage plan by helping them activate their UnitedHealthcare UCard®.
• All things OTC, including the latest on Amazon fulfillment, and more

To find out more, visit Jarvis > Knowledge Center > Selling Resources.

^{*Provider network may vary in local market. Dental network size based on Zelis Network360, May 2023. Benefits and features vary by plan/area.}

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Coming soon! Get certified to sell 2025 UnitedHealthcare Medicare plans

Mark your calendars! UnitedHealthcare 2025 Certifications will launch in early June. This year they are taking the experience to the next level with study guide enhancements, a new and simplified look, improved search function and knowledge checks – all designed to support you during certifications and prepare you to sell sooner.

And if you haven’t visited Jarvis in a while, log in now to ensure your One Healthcare ID (OHID) is still active. Checking now will save time when you log in to take your certifications.

Keep an eye out for an email with more information coming soon!

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Materials to reach New to Medicare consumers

Connect with consumers who may be new to Medicare by using top items on the UHC Agent Toolkit. Below are some popular items that may help you reach consumers and support the conversation. These items are designed to walk through the basics of Medicare and why a Medicare Advantage, Medicare Supplement, Dual Special Needs (D-SNP) or Chronic Special Needs (C-SNP) plan could best fit their individual needs!

Medicare Advantage materials (keyword: new to Medicare)

• SPRJ82038 MA New to Medicare Newsletter
• 24SPRJ55897 MA Informal Meeting Postcard
• 24SPRJ64111 MA Pre/Post 65 Meeting Flyer
• 24SPRJ64113 MA Pre/Post 65 Benefit Postcard

Medicare Supplement materials (keyword: MS NTM)

• BK10002 Medicare Supplement Clarity Guide
• WB27457 AARP Medicare Supplement Facebook Posts - New to Medicare
• PT10046 AARP Medicare Supplement Sales Presentation
• Med Supp New to Medicare Drip Campaign - Includes 5 direct mail options (SM10299, SM10300, SM10301, SM10302, SM10303)

Dual Special Needs Plan (D-SNP) and Chronic Special Needs Plan (C-SNP) (keyword: food and OTC)

• CSNP Food and OTC Brochure (24SPRJ81366)
• DSNP Food, OTC and Utilities Brochure (24SPRJ81364)

Did you know you can customize some fields in many of the UHC Toolkit items? Simply find a piece with a blue “Customize” ribbon, select “Customize” and choose the fields you wish to edit.

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Educate consumers with the Clarity Guide

Ready to help consumers understand their Medicare choices? Access a Clarity Guide on the UHC Agent Toolkit! Clarity Guides are a great resource to cover basics, like eligibility and enrollment, when meeting with Medicare-eligible prospects.

You can access Clarity Guides at no cost on the UHC Agent Toolkit by searching with keyword Clarity Guide. Check them out today!

• Medicare Advantage (MA) Plans
• AARP® Medicare Supplement Plans from UnitedHealthcare®*
• Dual Special Needs Plans (D-SNP)

^{*The Medicare Supplement Clarity Guide is not available in Oregon.}

^{AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively “UnitedHealthcare”). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.}

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