Blues Flash: Tips for a Successful 2022 Open Enrollment from BlueCross BlueShield South Carolina

Tips for a Successful Open Enrollment 

Individual open enrollment runs through Sunday, January 15, 2023. Your clients continue to get the benefits they deserve in 2023 with Blue Option^SM, including:

• NEW! Nationwide BlueCard^® Coverage — When members are living or traveling outside of South Carolina, they will be able to locate participating doctors and hospitals nationwide. When they use a doctor or hospital through BlueCard, they receive the highest level of benefits.
• All-Inclusive, Comprehensive Office Visit Copayment — One low copayment per in-network office visit covers ALL related diagnostic and treatment services, including labs and X-rays.
• Dental, Vision and Prescription Coverage — Members get a dental allowance for exams and cleanings every six months, adult and pediatric vision coverage, and a $0 pharmacy tier on all plans.
• FOCUSfwd^® Wellness Incentive Program — Designed to help members lead healthier lifestyles. The amount members can earn by completing health-related activities and challenges is increasing to $110 in 2023. They     can also win one of the $1,000 quarterly and $5,000 annual cash rewards in our Sweepstakes!

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Quoting and Enrollment System

‍The Blue Option online quoting and enrollment system handles both open and special enrollments and makes getting a quote easy. Be sure to enter your agent code when completing an application to become the agent of record. Please make sure your clients print their confirmation pages for their records once they have submitted their applications.

Centers for Medicare & Medicaid Services (CMS) Required Mailings

‍BlueChoice^® will send the CMS required mailings to all off-exchange members this month. Here is a sample of the cover letter and the required letter for those members keeping their same plans next year. Also, here is a sample of the
cover letter and the required letter for those members being crosswalked to a new plan next year. 
 
Members will be directed to their agents. Agents’ names and phone numbers will appear in the letters as applicable.

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Prospective Blue Option Members

‍If you have clients you think would be interested in our Blue Option plans, you can customize and use this email to reach out to them.

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Individual Pre-Affordable Care Act (ACA) Members

‍In addition, this letter will be sent to our individual pre-ACA members.

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Check Your Login Credentials

‍Take a few minutes to check all your BlueChoice login credentials now. Key sites to check:

• Learning Management System (LMS) — Make sure you have completed your training to be appointed as a BlueChoice agent. Your user ID for this system is your South Carolina Department of Insurance number. If you have questions, please email Agent.Training@bcbssc.com.
• BASES— Use the BASES tool as a client management system. You can check your clients and their payments. If you don't see a client in the system, call Marketing Support Services at 866-280-0766 to verify whether the member is still active.

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Payments

‍You can help your clients make payments:

• Online. You will need the member’s ID number to set up a profile.  
• By bank draft, prepaid debit card or credit card during the application process.
• By calling the Billing Service Center at 866-569-5933 (for agents or members) and selecting option 1 to make an automated payment.