Empire Care Guide Scheduler: Retain More MA Clients

Retain more Medicare Advantage clients by selecting a preferred day and time for their Care Guide welcome call

New Medicare Advantage plan members often have questions about their coverage. Empire recognizes the importance of connecting with members to ensure they can start using their new benefits with confidence.

A Care Guide will call your newly enrolled Medicare Advantage clients typically within the first 30 days of their approved enrollment.

Empire's NEW Care Guide Scheduler Tool lets you select your client's preferred day and time to receive their Care Guide welcome call! It's quick and easy!

Here's How You Can Help:

• After the application is submitted, click on the link in the confirmation page to select the day and time your client prefers to receive their Care Guide welcome call.
• Click here to view a short training video on how to use the Care Guide Scheduler Tool.
• Let your new Medicare Advantage plan members know they can expect the Care Guide call to last about 20 minutes.
• This personalized call will help your clients get off to a great start!

During the welcome call, the Care Guide will help your clients:

• Review plan benefits and answer questions about how to use their benefits.
• Confirm PCP assignment and specialists to help ensure continuity of care.
• Review premiums and cost share information.
• Register for online access to their plan information.
• Review supplemental benefits and connect with community resources.