New Product Launches & More from CSB

Fall is on its way, and so is Annual Enrollment Period (AEP)! In this edition of CSB Update, let Cigna help you prepare for AEP with

• product launches in new states
• and operational updates to help you stay informed and do better business.

New product launches

Cigna Flexible Choice Dental, Vision & Hearing is coming to more states!

On September 13, Cigna's Flexible Choice Dental, Vision & Hearing product will be available for sale in DC, ID, MN, MT, OH, & SD, in addition to the previously launched states: AK, AL, AR, AZ, CT, DE, FL, GA, HI, IA, IL, IN, KS, LA, ME, MI, MO, MS, NE, NV, NH, ND, OK, PA, SC, TN, TX, UT, VT, WI, WV & WY. Sell new Dental, Vision & Hearing with the helpful tools below:

• Take a look at Cigna's Agent Guide.
• Review Cigna's social media materials, including Spanish language items

• English social media content and instructions
• Spanish social media content and instructions

• Watch Cigna's training video.
• Visit Cigna's landing page. 
• View and order sales materials on AgentView.
  

CHLIC Med supp is available in MT & ND

Cigna's Medicare supplement product, insured by Cigna Health and Life Insurance Company (CHLIC), is now available for sale in MT and ND!

Montana: application, brochure, outline of coverage

North Dakota: application, outline of coverage

ARLIC in MT and ND

A reminder that, effective September 10, American Retirement Life Insurance Company (ARLIC) Medicare supplement products will no longer be available for sale under your distribution in Montana and North Dakota. All applications for ARLIC Medicare supplement products in MT and ND must be signed by September 9 and must be in Cigna'soffice by September 20.

Sales updates

CHLIC rate decrease in VA

Starting October 1, Cigna Health and Life Insurance Company (CHLIC) will implement the following rate adjustments for Medicare supplement in Virginia: 

• 11.2% decrease on Plan F - Rate decrease!
• 4.6% decrease on Plan G - Rate decrease!
• 6.2% decrease on Plan N - Rate decrease!
  

CNHIC rate holds in IN, PA, and SC

Effective September 1, Cigna National Health Insurance Company (CNHIC) implemented the following rate holds for Medicare supplement in Indiana, South Carolina, and Pennsylvania: 

• 0.0% hold on Plans A, F, G, and N - Rate hold!
• 0.0% hold on Plan B in PA - Rate hold!
  

Operational updates

Cancer Treatment product in NH

Effective immediately, due to changes in state compliance regulations, Cigna's Cancer Treatment product is no longer available for sale under your distribution in New Hampshire. Please note that this change does not affect Cigna's Lump Sum Cancer product availability.

Customer address updates

Agents now have the ability to request updates to customer addresses on the customer's behalf, if the request is made within 30 days of policy activation. The following items apply to this change:

• Agents making this kind of request must be active.
• A member of the agent's up line, to include an admin, may make the request, but must provide the writing agent's name & writing number
• Customer phone number changes can be included in these requests.

For policies that are area-rated, an address change may cause a change in the premium amount. Agents should educate customers of this when submitting address change requests.

Medicare supplement agents who are Cross-contracted with Medicare Advantage

Agents who are cross-contracted with Cigna's Medicare Advantage business will have a single-sign-on portal via Cignaforbrokers.com beginning September 15. From within the Cignaforbrokers.com portal, agents can navigate to AgentViewCigna.com making it easier to navigate and sell multiple lines of business.

Welcome calls for new customers

In an effort to welcome new customers, Cigna will begin contacting new Medicare supplement and Dental, Vision & Hearing customers via a recorded phone message starting on September 13. Welcome messages for Supplemental Health customers will begin in October. The messages will be offered in English and Spanish, and will provide customers general information about customer service, myCigna, and ID cards.

Other state updates

Rate adjustments

The following Medicare supplement insurance plans are experiencing rate adjustments in the following states:

Cigna Health and Life Insurance Company (CHLIC):    

9/1/2021 – California, Colorado, Vermont, Wisconsin

10/1/2021 – Iowa, Ohio

10/1/2021 – Rate decrease in Virginia

• 11.2% decrease on Plan F 
• 4.6% decrease on Plan G 
• 6.2% decrease on Plan N

Cigna National Health Insurance Company (CNHIC):    

9/1/2021 – Rate hold in Indiana, Pennsylvania, South Carolina

• 0.0% hold on Plans A, F, G, and N
• 0.0% hold on Plan B in PA