UnitedHealthcare: JarvisWRAP for February 10

Update on UCard rewards credit extension

Recently UHC shared that some members received UnitedHealthcare UCards^TM with an incorrect barcode. All impacted members should now have received replacement cards and any of their unused January OTC/Healthy Food/Utility credits have been extended to February. Please note that only members who received a card with an incorrect barcode had their unused January benefits extended. These members were notified by mail of that extension. If they did not receive a member communication about their monthly benefit, it expired at the end of January as directed by their plan benefits. The impacted members typically fall into one of the following categories:

• New to UnitedHealthcare
• Member-requested plan changes (not changed as a result of member move)
• Members who requested replacement cards prior to Jan. 24, 2023
• New UCards triggered as a result of 2023 primary care physician changes

If you have additional questions or experience other issues, please contact PHD or Customer Service. 

Resources 

• UCard Quick Reference Guide, found at: Jarvis > Knowledge Center > Selling Resources 
• UCard Instructor-Led Training on Learning Lab, found at: Jarvis > Knowledge Center > Learning Lab > Live Sessions 
• UCard Self-Learning for Agents on Learning Lab, found at: Jarvis > Knowledge Center > Learning Lab > Content Library > UCard (course) 
• UCard Experience - Member Portal on Learning Lab found at: Jarvis> Knowledge Center > Learning Lab > Content Library > UCard Experience - Member Portal 
• “How To Guide” on downloading and using the UnitedHealthcare mobile app found on Learning Lab at: Jarvis > Knowledge Center >Selling Resources > scroll down, section on UCard

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2023 Inflation Reduction Act Impact video now available on Jarvis

This video outlines the basics of the Inflation Reduction Act (IRA) and key details relating to how it impacts members on Medicare & Prescription Drug Plans (PDP) plans for the upcoming years. The video also shows how to find more information in Jarvis on the Inflation Reduction Act FAQ page.

The video can be found by clicking the button below and scrolling down to: Agent Reference Materials for 2023-Medicare Advantage > 2023 Inflation Reduction Act Impact video.

Access the video here.

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Updated Agent Guide available on Jarvis

The updated Agent Guide is now available in the Knowledge Center. Look for updates in red and be sure to discard previous versions.

The Agent Guide is a comprehensive document that outlines UnitedHealthcare’s rules, policies and procedures. It provides you with resources on how to conduct business in an efficient and compliant manner. This guide contains answers to agents’ most frequently asked questions when it comes to doing business with UnitedHealthcare.

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Keep your name top of mind

Newsletters are the perfect touchpoint to send your prospects as you continue to build your relationships. Make sure to include the cover letter, which provides your contact information. Check out the newsletters available on the Agent Toolkit.

The Health Perspectives series provides health tips and advice, plus a delicious recipe:

• MA Health Perspectives Newsletters (12 versions) – SPRJ64029
• Cover Letter – SPRJ64028
• DSNP Health Perspectives Newsletters – SPRJ66596
• Cover Letter – SPRJ66600

The New to Medicare series provides valuable Medicare information:

• MA New to Medicare Newsletters (3 versions) – SPRJ64024
• Cover Letter – SPRJ74717

Search by SPRJ number above or by keyword: newsletter

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Medicare Supplement 80/20 Medicare Cost Mailer

Cost is a huge factor when choosing a healthcare plan. The Medicare Supplement 80/20 Medicare Cost Mailer walks prospective clients through what Original Medicare does and doesn’t cover, and how a Med Supp plan may save them from picking up the balance. Order now at no cost on the UHC Agent Toolkit!

Search keyword: 80/20

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