UnitedHealthcare: JarvisWRAP for March 25

Verifying Medicaid eligibility

The Jarvis Medicare & Medicaid Eligibility Lookup tool continues to be unavailable for agents. UHC recognizes this is an inconvenience for writing Dual Special Needs Plan (D-SNP) applications and are actively working to restore the tool. In the meantime, the Producer Help Desk (PHD) has access to alternative verification methods and is available to help verify eligibility in all states with the exception of DE, ID, MN, ND, NH, OR, VT and WY. In these states, PHD can help you submit an image of the Medicaid Award letter to verify eligibility.

Please note, PHD is experiencing longer wait times as a result of increased demand, especially during peak call times. Your patience is appreciated.

PHD can be reached at 888-381-8581. Para comunicarse con la línea de Ayuda para Productores en español, llame al 1-866-235-5990.

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What you need to know about CAHPS

From March through June, some Medicare Advantage (MA) and Prescription Drug Plan (PDP) members will be randomly selected by the Centers for Medicare & Medicaid Services (CMS) to complete the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. Some of the ways agents can help impact survey results include:

• Ensuring the consumer understands the benefits of the health plan they’re enrolling in
• Looking up each prescribed medication the consumer takes making sure the consumer understands the cost for each one
• Telling their members they may receive a survey, and if they do, to please complete it

Find more details about the survey and how you can help by reading the full article on Jarvis!

  Read more on Jarvis    

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All Dollar General locations are now accepting the UnitedHealthcare UCard®

UnitedHealthcare continues to expand in-store shopping options for eligible Medicare Advantage (MA) members to shop with their UnitedHealthcare UCard® through the S3 retail network. And as the network of stores continues to grow, UHC wants to remind you that all Dollar General stores are included in the S3 retail network, helping give members a convenient and budget-friendly shopping option! For available benefit credits and rewards to be applied at Dollar General stores, members should use cashier-assisted checkout lanes.

The S3 network also offers access to thousands of participating stores like Walmart, Walgreens, Kroger and CVS, expanding shopping options for members and making it easier to spend their benefit credits and rewards.

UnitedHealthcare also made locating participating stores a breeze with the Store Finder tool. Use this to help your members find a location near them!

For more information on how UHC is making it easier for eligible members to use their over-the-counter (OTC) benefits, check out the UCard and OTC quick reference guides by visiting Jarvis.

^{Benefit credit and reward offerings may vary by plan and are not available in all plans. Confidential and proprietary. For internal/agent use only. Do not distribute. Limitations, exclusions and/or network restrictions may apply.}

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Training resources

As an agent, you're often the first point of contact a member or consumer has with UnitedHealthcare. That makes you their trusted partner and gives you an opportunity to create a positive experience and build loyalty. To help, check out the Call Me First job aid for Medicare Advantage (MA) plans. This job aid can help you set member expectations, answer common member questions, build stronger relationships and more! Find the Call Me First Job Aid on Learning Lab > Content Library > keyword search Complaint Reduction > Compliant Reduction > Additional Resources > Call Me First Job Aid.

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5-star marketing materials

Star Ratings are one of many tools available to help Medicare beneficiaries evaluate the quality and performance of their Medicare Advantage (MA) plan. If a plan is rated 5 stars, which is the Centers for Medicare & Medicaid Services’ (CMS) highest rating, you are allowed to sell that plan during a 5-star Special Enrollment Period (SEP) from Dec. 8, 2023, through Nov. 30, 2024. Changing to a 5-star plan may also provide consumers with higher quality care.

Search by the SPRJ number on the UHC Agent Toolkit for the following 5-star plan marketing materials:

• MA/DSNP 5 Star Meeting Flyer - 24SPRJ77746
• MA/DSNP 5 Star Postcard - 24SPRJ77747
• MA/DSNP 5 Star Floor Banner - 24SPRJ77748

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AARP Medicare Supplement Guidance campaign

The Guidance campaign outlines why a Medicare supplement plan may be the right choice for your prospective clients. These marketing materials show clients the benefits and features of having an AARP Medicare Supplement plan. It is available as a flyer or postcard on the UHC Agent Toolkit by searching with keyword guidance.

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New capabilities for servicing clients in Jarvis for AARP Medicare Supplement Plans

Don’t forget, exciting new capabilities are now live – right at your fingertips! The improvements on Jarvis allow you to view electronic copies of your clients’ billing, underwriting* and enrollment letters for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®.  

Discover how easy it is to access your clients’ billing letters with these simple steps in Jarvis:

• Navigate to the Book of Business page
• Search for your client
• Click on the member information tab
• Access clients’ electronic letters under Billing Letter History

To view clients’ enrollment and underwriting* letters:

• In Jarvis, navigate to the Application Status page
• Search and select your client
• Scroll to the bottom of the application details
• View electronic letters under Applicant Letter History

Learn about the improved Member Servicing Request Tool in Jarvis with the new Member Servicing job aid found here: Learning Lab > click Content Library > keyword search Medicare Supplement > Medicare Supplement > Additional Resources > Ease of Business Job Aid.

^{*Underwriting communications that contain sensitive health condition information will not display to the agent.}

^{AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively “UnitedHealthcare”). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.}

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