Wellcare: Existing Member New ID Card (01/01/2022) Delay

Please be advised select Wellcare member ID cards are experiencing a delay. In summary,

• The delay affects existing members only but does not include existing members who made a plan change during AEP for a 01/01/2022 effective date.
• Impacted members should receive their ID cards no later than:

• ~~MAPD: 01/08/2022
• ~~PDP: 01/10/2022

• The member number and the Rx Information will be the same. Members can continue to use their existing ID cards until the new one is received, or they can visit Wellcare's secure portal to obtain a digital copy.
• Affected PDP members have been made aware of delays through several channels:

• ~~A text message to members with mobile numbers
• ~~A banner on the Wellcare website
• ~~An update to the inbound customer service menu recording, which explains that ID cards are on the way

Please let inquiring members know ID cards have been mailed and will be delivered by the dates listed above, but all new enrollees should have already received their ID cards.

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