UnitedHealthcare: JarvisWRAP for July 22

Online Medicaid lookup tool update

UnitedHealthcare is continuing to restore the Medicare & Medicaid Eligibility Lookup tool on Jarvis for Medicaid eligibility verification. Montana and Texas are now available. Before the Annual Enrollment Period (AEP), their goal is to restore access to all the states that were previously available.

Visit the status page on Jarvis for the latest information 24/7.

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Jarvis highlight: Agent training

UHC's weekly highlight of enhanced Jarvis features continues! They are now highlighting the many agent training options. With optimized navigation and new content on key topics, you’ll be able to easily find what you’re looking for and save time with fewer clicks. Plus, training helps you stay educated on benefit and plan details, new tools, industry regulations and more.

Check out these agent training options:

• National Webinar
  • Interact with knowledgeable UnitedHealthcare trainers in a live setting.
  • Discover an array of training topics like JarvisEnroll and EZ Claim Pay for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®. The most popular trainings are Low Income Subsidy/Extra Help (LIS), UCard Experience: Member Journey for MA/MA-PD, D-SNP Opportunity and Grassroots Marketing.
  • Jarvis now features an easier-to-access, interactive training schedule with convenient registration.
  • Visit Knowledge Center > Agent Training > National Webinar Schedule
• Local Training
  • Register for a state-specific training with a local sales leader to increase your plan knowledge and help boost your book of business.  
  • Visit Knowledge Center > Agent Training > National Webinar Schedule > Local Trainings. The link is in the upper right corner of the blue-shaded National Webinar Schedule.  
• On-Demand Training
  • Prefer training on your own schedule? Explore over 40 on-demand trainings in Learning Lab. From job aids to user guides to eLearnings, you can complete these trainings as they fit into your schedule.  
  • The most popular trainings are Agent Call Recording, Conflict of Interest, LinkLive Agent Call Recording, Star Ratings and Enrollment and Election Period.
  • Visit Knowledge Center > Agent Training > On-Demand Training.

The Jarvis experience you know and value just got even better and UnitedHealthcare can’t wait for you to dig in. Wondering which training to start with? The new enrollment tool, JarvisEnroll, recently launched and will replace LEAN this AEP. Register for a national webinar to learn more about the new tool. There are two versions of the JarvisEnroll training, one for MA/MA-PD and one for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare®.

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UHC Agent Toolkit: Top 5 materials

As you’re planning for the Annual Enrollment Period (AEP), you may be thinking about materials you could order from the UHC Agent Toolkit. These are the 5 most ordered materials from the Toolkit leading up to and during AEP. Please pay attention to the plan year when ordering materials that include benefit information. Most Toolkit materials will be updated to reflect 2025 plan benefits by late September.

• MA Shopping Sheets: Show a side-by-side comparison of up to four UnitedHealthcare plans.
• MA Clarity Guide: Helps you walk through Medicare and Medicare Advantage when meeting with prospects.
• Agent Business Card Magnet: Features an agent’s information on a magnet.
• Agent Business Card: Features an agent’s information on a business card.
• MA Clarity Video: Explores plan options in a visual format for prospects during a meeting.

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UHC Agent Toolkit: No-cost Medicare supplement materials

Help educate your clients with no-cost AARP Medicare Supplement Plan materials from the UHC Agent Toolkit. The following materials are customizable and available to order and ship at no cost. Search keywords MS Free.

• Med Supp 80/20 Medicare Cost Mailer: Reminds clients what Original Medicare does and does not cover, and how a Medicare supplement plan may save them money
• AARP Medicare Supplement General Brochure: Provides clients a high-level overview of AARP Medicare Supplement Plans
• Med Supp UHICA Appeal is Real Postcard: Educates clients on key plan details for AARP® Medicare Supplement Insurance Plans insured by UnitedHealthcare® Insurance Company of America (UHICA)
• Medicare Supplement Clarity Guide: Includes information about Medicare basics, how Medicare supplement plans work and the benefits of an AARP Medicare Supplement Plan
• DVH Consumer Flyer: Covers the key reasons why a UnitedHealthcare® Dental, Vision, Hearing Plan (DVH) is a great addition to an AARP Medicare Supplement Plan

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