UnitedHealthcare: JarvisWRAP for March 17

Tip of the week

As of Jan. 1, 2025, there are new rules for Medicare that may affect when consumers can enroll or switch their Dual Special Needs Plan (D-SNP).  UnitedHealthcare is there to support members every step of the way by providing helpful resources. Explore videos and articles you can share with your clients for more information about D-SNP enrollment updates.

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Upcoming change to beneficiary use of the Disaster/Emergency SEP 

Beginning April 1, 2025, consumers wishing to use the Disaster/Emergency SEP in FEMA-designated disaster/emergency areas must call 1-800-MEDICARE to make an election. Medicare Advantage Organizations and Part D Sponsors will no longer accept elections directly from beneficiaries using the Disaster/Emergency SEP. 

Agent of Record (AOR) status will be protected if your member enrolls from a UnitedHealthcare Qualifying Plan enrollment into another UnitedHealthcare Qualifying Plan enrollment when the member calls 1-800-MEDICARE without the assistance of a renewal-eligible agent other than their current AOR per company policy. Qualifying Plans include UnitedHealthcare Medicare Advantage (MA), Medicare Advantage Prescription Drug (MAPD), Dual Special Needs Plans (D-SNP) and Chronic Special Needs Plans (C-SNP).  

The Agent of Record must be an active (non-solicitor) selling agent at the time the Qualifying Plan enrollment occurs (i.e., not terminated or in servicing status) and properly credentialed. More information can be found on the new Agent of Record page on Jarvis.

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Spring into action – Keep your information fresh

It’s time for spring cleaning! Make sure information for both you and your clients is up to date.  

Whether address, last name, email address or other demographic information has changed, a member should notify all the following entities to ensure their information is properly updated:  

• UnitedHealthcare Customer Service  
• Social Security Administration
• State Medicaid office, if applicable

It’s important to update the above entities to avoid missing important plan or benefit information. Members can call the number on their UnitedHealthcare member ID card to update or can learn more about updating their information in their Medicare Advantage Evidence of Coverage. As you meet with your clients, it may be helpful to remind them of this information.  

You can update your contact information with UnitedHealthcare by going to your user profile on Jarvis and clicking “Edit Personal Information” or by chatting with the Producer Help Desk on Jarvis.  

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Selling Dual Special Needs Plans in your market

As we come to the end of Medicare Advantage Open Enrollment Period (MA OEP), it’s important to familiarize yourself with changes to Special Enrollment Period (SEP) selling opportunities for Dual Special Needs Plans (D-SNPs) in your market. Visit the NEW Selling D-SNP page on Jarvis that has the information you need in one place to help you understand the latest eligibility and enrollment requirements. You will be able to view a map of the Integrated Care SEP sales opportunity by state, a chart that breaks down the SEP selling scenario by state and links to additional items related to D-SNPs.

Once you’ve verified your client’s D-SNP eligibility and available SEP for the plan in the client’s area, you can enroll the client into a UnitedHealthcare D-SNP. You can view a client’s Medicaid level and the plans for which they are eligible in the Medicare & Medicaid Eligibility Lookup on Jarvis. As a reminder, this tool also shows which plans may carry an Integrated Care SEP option, should the consumer qualify.

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Connect members with essential support

Everyone needs help once in a while. Medicare and Medicaid members may be struggling with access to food, housing, transportation, financial stability and other social determinants of health (SDOH). This can have an impact on their health and wellbeing – and that’s where we come in.

If you learn your member has a SDOH need, UnitedHealthcare can help by connecting them with available resources including:

• Assistance with utility bills and housing resources
• Low-cost transportation
• Local community food resources
• Resources to help with prescription drug costs

If your clients would like to see these resources themselves, you can encourage them to visit the member portal on myuhc.com Once logged in, they can select “Health & Wellness” in the top navigation, select “Wellness Resources” from the dropdown and look for “Community Resources.” If they do not have access to a computer, they can call the number on the back of their UnitedHealthcare member ID card.

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Full editions of JarvisWrap are now available on Jarvis!

UnitedHealthcare is excited to announce that past editions of JarvisWrap are now on Jarvis, allowing you to easily access all the valuable information and updates. Whether you need to revisit important tips from earlier this year, program changes or agent resources, it’s all just a click away. Check it out today!

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Supporting your business with the Agent Guide

The Agent Guide is your resource to understand what you need to know to conduct your business. It lays out how to stay compliant and provides details to build your business with UnitedHealthcare. This guide is updated each month to ensure you have access to the most current information. 

Check out these updates and more in the Agent Guide, which was published on Mar. 1, 2025.

• Updated the methods individuals can use to verify their own certification status and history.
• Revised the Contests, Drawings & Games section in its entirety.  
• Clarified that agents must use the CHANGE or CANCEL Event Request Forms when changing or cancelling a Reported Marketing/Sales Event.  
• Updated language throughout the Pre-Enrollment Information, Benefits, Eligibility and Member Rights sections to clarify required pre-enrollment questions and discussion points.  

For more in-depth information review the full guide in Jarvis.

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Peace of mind with EZ Claim Pay for AARP Medicare Supplement Plans

EZ Claim Pay may help take the hassle out of managing Medicare Part B deductible expenses for members enrolled in an eligible AARP® Medicare Supplement Insurance Plan from UnitedHealthcare® . This service provides the peace of mind to “set it and forget it” by allowing members to choose to have UnitedHealthcare automatically pay their Medicare Part B deductible out-of-pocket expenses on their behalf via Electronic Funds Transfer (EFT) from their checking or savings account at no additional cost. Upon receiving a Medicare Part B deductible claim, UnitedHealthcare withdraws funds for the deductible amount from the member’s account and automatically pays the provider on the member’s behalf.

“It’s a no brainer. I like that UHC will pay my Part B deductible, and I don’t have to worry about paying the right provider the correct amount.”¹ EZ Claim Pay Member

Members can self-enroll by calling UnitedHealthcare customer service at 1-877-223-1628, weekdays from 7 a.m. to 11 p.m. or Saturday from 9 a.m. to 5 p.m., Eastern Time. Please note, you may not call on your client’s behalf.

For your clients currently enrolled in an AARP Medicare Supplement Insurance Plan G, check out the Med Supp Plan G Member EZ Claim Pay Flyer² which highlights how this service works and reminds them you are available to help answer any questions. Search keyword “EZCP” on the UHC Agent Toolkit.

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^{1 From a report prepared for UnitedHealthcare Insurance Company by Human8, “EZ Claim Pay Satisfaction,” August 2024.}

^{2 This flyer can be used in all states except MA, MN and WI.}

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