Excellus BCBS Broker News Vol. 19 No. 12 Special Edition

An Update On St. Joseph’s Health

Excellus BlueCross BlueShield and St. Joseph’s Health have entered into an agreement to extend the in-network contract for both the hospital and physician practices through February 28, 2025, while both parties continue to meet regularly to work towards a mutually agreed upon provider contract. Excellus is optimistic an agreement will be reached. This extension agreement includes all hospital and provider services, which means members can continue to see their doctors and use the hospital at in-network rates through February 28.

‍

Member Resources

During contract discussions with doctors and hospitals, both parties strive to focus on reaching an agreement that is fair for all parties involved. This is a normal part of doing business and can occur each year, or every few years.

Excellus BCBS hopes your trust remains with them and the strong network they have built across the Upstate New York regions, which includes 98 percent of local providers.

In keeping the focus on you, Excellus would like to share resources that ensure you feel supported now while discussions are ongoing and into the future. You are encouraged to visit these website pages, utilize the services we have listed, and to contact us should you have other questions.

• Provider Updates: The Provider Contract Updates page will provide ongoing updates and insights into the contracting negotiations, ensuring you and members are well-informed.
• Care Options: The Care Options page includes information on:
  • In-network vs. out-of-network care
  • The importance of primary care doctors
  • Urgent Care options in your community
  • Information on accessing telehealth services
• Telemedicine offerings: Telehealth and Telemedicine gives members the option of having a virtual doctor visit by telephone, email or video chat for various conditions. Plan coverage and cost may vary.
  • Telehealth with your doctor: Many doctors may offer telehealth services via telephone, video, or e-mail. We recommend members call their provider for more details.
  • Telemedicine with MDLIVE®: Excellus BCBS has partnered with MDLIVE to give members 24/7 access to US board certified doctors for non-emergency medical services. MDLIVE also provides care with psychiatrists and other mental health providers for behavioral health conditions.
• Resource Centers: With locations in New Hartford, Greece, and Johnson City, Resource Centers offer free in-person support to all members. Customer care representatives are available to answer questions about coverage, benefits or billing. Seminars and education events are also offered here. For a list of locations and hours, visit in person.

As always, if you have any questions about the Excellus BCBS network, plans, or benefits, please reach out to your account consultant.