Excellus BCBS Medicare Broker News Vol. 6 No. 11

Blue Choice® Access Member Special Election Period

Members on the discontinued Excellus BCBS Medicare Blue Choice® Access plan can use a Special Election Period to select new coverage now that the Annual Election Period is over. Members in a discontinued plan will have until December 31st to select a new Medicare Advantage plan. If they do not take action by the end of the year, they will be defaulted to Original Medicare. The Special Election Period extends to February 28th, so if a member is defaulted to Original Medicare, they can still use the SEP through February to elect different coverage.

Members transitioning their coverage from Blue Choice® Access can select "My plan is ending its contract with Medicare, or Medicare is ending its contract with my plan" on their application as the Attestation of Eligibility for an Enrollment Period.

If you have any questions regarding this SEP, please reach out to your Medicare Broker Account Executive.

CMS Special Election Period Guidance

‍

Automatic Payment Disenrollment Error

Some members may have received an email from Excellus BCBS via their vendor, Instamed, saying that their automatic payment agreement has been terminated. If members did receive a letter, please refer them to the banner on the Member Bill Pay Options page for the most up to date information on automatic bill pay status and enrollment. If members did not receive a letter, no action is needed.

If your clients have any questions about automatic payments, please have them call Customer Care at the number on the back of their member card.

View Member Bill Pay Options

‍

‍

2025 Med Supp Sales Kit Update

The sales kits for 2025 Medicare Supplement plans will be available to order starting Monday, December 23. To place your order, please log into Sales Hub and use the material order form. It is linked at the top of the page.

Please reach out to your Account Service Consultant with any questions.

‍

‍

FitOn Frequently Asked Questions

There has been a lot of buzz about FitOn Health, Excellus' new fitness partner for 2025. Below are some answers to some of the most frequently asked questions from broker partners and members about this exciting free member benefit. Use the link below to access the FAQ. You can also view and download this resource on Sales Hub.

As a reminder, members will not be able to enroll in or use FitOn Health until January 1, 2025.

FitOn Broker FAQ

‍

‍

December Broker Spotlight

Excellus BCBS sees the hard work you put into your profession and the value you bring to your clients and the community. That’s why they have added a quarterly Broker Spotlight to our newsletter. It’s their pleasure to highlight the expertise and advice of some of their most valued partners. If you’re interested in being featured in the newsletter, please reach out to your Broker Account Executive.

The December Broker Spotlight features Phil Kio.

‍

‍

REMINDER: LIS/Dual SEP Changes for 2025

There will be significant changes to the quarterly SEP for Dual-eligible or LIS-eligible individuals in 2025. Currently, individuals with LIS can switch into a different MA plan once per quarter (during the first 9 months of the year). Starting January 1, 2025, the SEP no longer applies to MA plans and is now a Part D SEP. Beneficiaries with LIS will only have the option to enroll in any standalone prescription drug plan using the SEP.

MA and Part D Enrollment and Disenrollment Guidance

LIS/EPIC Premium Chart

‍

‍