Excellus BCBS Medicare Broker News Vol. 7 No. 2

Voted #1 In NY for Customer Service – Again!

For the second consecutive year, J.D. Power has ranked Excellus BlueCross BlueShield #1 in New York for Medicare Advantage Plan Customer Satisfaction and Most Trusted.

This wouldn’t be possible without the local employees who are committed to providing excellent service, and Excellus BCBS members, who recognized them for their coverage and ease of doing business. See the press release and J.D. Power 2024 award site for more information.

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Help Your Clients Make The Most Of Their Medicare Plan

Excellus wants to help their members make the most of their Medicare plans in 2025, which means sharing important information and opportunities for members with broker partners. Here are a couple resources you should be aware of:

Virtual Medicare Member Event: Excellus BlueCross BlueShield Medicare members can join for a live online virtual member event on February 27 at 12 p.m. The Medicare team will take a closer look at how to use their medical and dental benefits, including the perks and extras that are part of plans. This webinar will also talk about what’s new in 2025 with pharmacy benefits and how Medicare Part D works, along with tips on how to save money on prescription drug costs. Space is limited. Members can use this link register.

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Medicare Member Insider: This newsletter is mailed out quarterly to Medicare members and is packed with important plan information and tips on how to use supplemental benefits. You are encouraged to read and share this with your clients. The winter edition covers topics, such as annual well visits, how to find your cost share, FitOn, and more.

Winter 2025 Medicare Member Insider (PDF)

Medicare Member Insider Archive

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Formulary Ordering Update

As of February 1st, 2025, Excellus BCBS will no longer accept print orders for formularies. Agents are encouraged to use the website to access PDF versions of formularies, as well as the searchable drug list when meeting with clients.

If you’d like to request a formulary for an existing Excellus BCBS member, you can order one on their behalf using this form. You will need a member ID to complete the order.

Request A Formulary For An Existing Member

Check the Drug List/Formulary

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Additional FitOn Support

Thank you to those who attended the FitOn broker webinar last week. In case you missed it, brokers can still access the recording by logging into the Sales Hub. Excellus is sharing the presentation as a follow up to the webinar, as it’s a resource you can share with members to help them navigate this new benefit. Use the link below to view or download the FitOn Training Guide or you can find it in Sales Hub.

Get the FitOn Training Guide (PDF)

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LAST CHANCE: Blue Choice® Access Member Special Election Period

Members on the discontinued Medicare Blue Choice® Access plan can use a Special Election Period to select new coverage now that the Annual Election Period is over. The Special Election Period extends to February 28th, so if a member was defaulted to Original Medicare, they can still use the SEP through February to elect different coverage.

Members transitioning their coverage from Blue Choice® Access can select “My plan is ending its contract with Medicare, or Medicare is ending its contract with my plan” on their application as the Attestation of Eligibility for an Enrollment Period.

If you have any questions regarding this SEP, please reach out to your Medicare Broker Account Executive.

Special Election Period Guidance

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