Florida Blue: AEP Sales Product Certification Training is now live!

2025 AEP Sales Product Certification Training is now live!

Brokers planning to sell Florida Blue Medicare products for the 2025 plan year must complete AHIP and the 2025 Medicare AEP Sales Product Certification training before marketing or selling to Medicare beneficiaries. This year, product training launched on Friday, June 21st in both English and Spanish. Upon completion of the required training, new and returning sales agents will be able to sell 2025 plans and 2024 plans for the remainder of the current year.

Details: To become certified to sell Florida Blue Medicare products for 2025:

• Agents must first complete the 2025 AHIP Medicare Training certification online. Review the AHIP & FBL Registration Job Aid for instructions to guide you through the process of accessing AHIP Medicare Training and transferring your completed AHIP scores to Florida Blue.
• The following business day after transmitting your scores from AHIP to Florida Blue, you will be able to access and complete Florida Blue’s 2025 Medicare AEP Sales Product Certification training. This year training will be available in English and Spanish on June 21, 2024. Please review the AHIP & FBL Registration Job Aid for detailed instructions on how to access and complete the 2025 Medicare AEP Sales Product Certification in Florida Blue Learning.  

Please copy/paste the following link if attachments cannot be accessed: http://www.ahipmedicaretraining.com/clients/floridablue

Next Steps

• Have questions about training or CMS certification, view our FAQs (below).  
• Be sure to register and complete the AHIP Medicare Training and Florida Blue’s AEP Sales Product certifications as soon as they are available so you’re ready to sell Florida Blue Medicare products when AEP begins, October 15.  
• Check future SNAs for CMS and Product updates prior to the AEP 2025 selling season.

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2025 AHIP & Florida Blue Medicare Product Training Frequently Asked Questions

Training timeline questions

1. When should I complete the certification to sell during AEP?

AEP marketing begins October 1 and AEP selling begins October 15. You must complete your certification before you can sell 2025 Medicare products.

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2. How long does the Florida Blue Product certification take to complete?

It will take approximately 2 – 3 hours to complete Florida Blue Medicare Product certification if you choose to complete all units (including optional units).

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3. How long do I have to complete my CMS certification?

• Currently appointed agents: Complete your training before AEP begins on October 15.

• Newly appointed agents: Start when appointed and you’ll have 30 days from the date your appointment is approved to complete your certification.

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General questions

4. Do I have to complete all units within the Product Certification curriculum?

You must complete all required units, with the option to only skip those units marked as “OPTIONAL”.

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5. What if I only sell EGWP (Group Medicare), do I still have to be certified?

Yes, you must complete all required units to be certified to sell Florida Blue Medicare Products.

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6. What will the 2025 Florida Blue Medicare Product Training cost me?

There is no cost to you.

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Technical questions

7. What should I do if I am having technical issues?

If you are having technical issues with Florida Blue Learning, first make sure to clear your cache and turn off your pop-up blocker. Make sure to use Google Chrome. Call Florida Blue’s Agent Service Center at 800-267-3156 with any other questions you have.

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8. What browser should I use to access Florida Blue Learning?

Please use Google Chrome for all Florida Blue training.

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9. Do I have to complete the entire Product Training at one time?

No, you may start and exit the training at any time, just be sure to follow the instructions provided in the AHIP & FBL Registration Job Aid for detailed instructions on how to exit the course in order to save your progress and return where you left off. Please note that you will not be designated as “ready to sell” until you complete the training in full.

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10. What if I want to review the materials after I have completed the curriculum?

You can review each lesson and its supporting materials as many times as you want. When you click the “Start” button for the particular training you would like to review, you will be prompted to select either a “Restart” or “Review” button. Restart will override your previous completion data, so we recommend you select Review.

Furthermore, at the end of the training you will be provided with downloadable resources and transcripts that summarize the key points of the training. You’re encouraged to save these documents to your computer for future reference.

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