UnitedHealthcare: JarvisWRAP for October 21

AEP tip of the week

Quick tip for JarvisEnroll! If the plans you expect aren’t displaying on the plan details page, click the refresh symbol to reload the list of plans.

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A few Medicare Plan Finder benefits are currently displaying inaccurately

As with every year, UnitedHealthcare has reviewed the Medicare Plan Finder (MPF) on CMS.gov and found some areas where their Medicare Advantage (MA) plan benefits are not displayed correctly. The best source of information for UnitedHealthcare benefit and coverage details continues to be //uhc.com/medicare or the Summary of Benefits. However, it is understand that MPF is also an important tool for you and consumers. they have reached out to CMS and asked for the information to be corrected.  

Login to Jarvis for more information on key errors that were found.

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UnitedHealthcare offers a simple C-SNP verification process

A UnitedHealthcare Chronic Special Needs Plan (C-SNP) gives you the opportunity to help individuals with certain chronic conditions find a plan made just for them. These plans have been expanded this year to reach 70% of eligibles and are designed to provide additional benefits that specifically support people who have diabetes, chronic heart failure, and/or cardiovascular disorders. Standard C-SNPs can be identified by “Complete Care” in the plan name.

With a C-SNP, UnitedHealthcare manages the verification process so all you need to do is complete the pre-assessment form and input the treating provider’s name and phone number as part of the application. Then UnitedHealthcare will reach out the provider to verify the member’s chronic condition. The provider listed does not have to be the member’s Primary Care Provider. They will take it from there.

A few highlights of the verification process

• UnitedHealthcare may begin verifying conditions once the member’s application is approved. The plan has 60 days after the plan’s effective date to verify the eligible chronic condition.
• You will receive a notification on Jarvis if after 30 days UnitedHealthcare has not been able to verify the member’s condition with the provider.
• You do not need to contact the provider for verification but can encourage members to alert their provider that UnitedHealthcare will contact them.

To learn more about UnitedHealthcare C-SNP benefits and the application verification process, join one of the national webinars or view the 2025 Agent Quick Reference Guide in Jarvis. And make sure you are certified to sell C-SNPs as part of your 2025 certifications.

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Promote your business with UHC Agent Toolkit resources!

Help boost your AEP success with the UHC Agent Toolkit, your one-stop shop for engaging with clients, members and providers. Stand out in your community and seize every opportunity to grow your visibility this AEP.

Materials include:

• MA Agent Introductory Letter: A personalized way to introduce yourself to clients. This is available in multiple languages.
• Facebook Campaign: Improve your online visibility this enrollment period with a simple three-post social media campaign. Choose from a variety of posts with different messages like introducing yourself, highlighting dental, vision and hearing benefits, sending reminders, or focusing on meetings. Just follow the pathway UnitedHealthcare has tailored for you, beginning with the first touchpoint. To find these customizable posts, search using keyword “Facebook”.
• New for 2025! These emails will help you engage with clients and keep your name top-of-mind. Search using keywords “PY25 Event Emails".
  • Agent Event Registration Email: Acknowledge those who registered with you for a meeting, event or in-home appointment.
  • Follow-up Email: Use after an event or appointment.

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Don’t forget to review UnitedHealthcare's helpful checklist for AEP

Have you reviewed the AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® AEP checklist yet? Remember, it’s your go-to guide to help you remain on track during this busy period.

Find tips for a successful AEP, locate social media resources, access leave behind materials and more! You can find the checklist in Jarvis.

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