UnitedHealthcare: JarvisWRAP for October 28

AEP tip of the week: Application processing time

Save yourself a call to the Producer Help Desk (PHD) and allow up to seven business days for your applications to process, even if they are marked as pended during that time. UnitedHealthcare teams are hard at work during this busy season verifying information so that you don’t have to worry. Additionally, if your client was recently assigned a new Medicare Beneficiary Identification (MBI) number by the Centers for Medicare & Medicaid Services (CMS) but their application was submitted with the old MBI, we will automatically convert it to the new MBI with no action needed from you.

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3 Tips to make the most of appointments

The time you have with clients can be crucial to ensuring they find the right plan and you retain their business year after year. That’s why it’s important for you to make the most of this time with your clients. To support you, UnitedHealthcare provides resources to make meeting with clients easier. Here are three tips to help ensure you can focus on the needs of your clients and match them with the best plan for them:

1. Get off to a great start with the 2025 Medicare Plan Checkup (can be found in Jarvis)
2. Reference Jarvis self-service tools for quick support and a great understanding of UnitedHealthcare plans and benefits
3. Utilize the Referral Relationship Letter to get more out of your meetings

Making a great first impression, having the right tools by your side and always asking for referrals can help ensure your business has a successful AEP and your clients find the right plans!

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Updated Safe Drug Disposal Handout

The Safe Drug Disposal Handout has been updated and is now available on the Sales Material Portal. This handout can be used to provide consumers with safe medication disposal information. Updates include notice of non-discrimination and multi-language interpreter services.

The updated handout is available on Jarvis > Sales Tools > Sales Materials > Order Materials > Filter by Doc Type > Safe Drug Disposal Handout. You can review the job aid to learn how to compliantly provide consumers with safe medication disposal information on Jarvis > Learning Lab > Content Library > Health Assessment (HA) (course).

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What’s new for 2025 UCard

The UnitedHealthcare UCard® is a member’s ID card and so much more. It opens doors for Medicare Advantage members’ care, rewards and more. The UCard ships once the enrollment application is approved, so members typically receive their UCard before their plan effective date! Members can even track the status of their UCard on their member site or the UnitedHealthcare mobile app.

UnitedHealthcare continues to enhance the UCard, providing members with more value. Check out what’s new for 2025:

• All Individual Medicare Advantage members, except members in MASCO, will receive a new UCard for 2025. Members may receive their new UCard as early as November.
• For most members, the UCard includes a magnetic stripe, making it easier for members to use their credits when shopping in-store.
• The primary care provider will not be on the UCard for most plans that do not require a referral.

Learn more about what’s new for 2025, how the UCard works and how you can support your members by viewing the UnitedHealthcare UCard 2025 Agent Quick Reference Guide in Jarvis.

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Get recognized for being a top sales agent

The UnitedHealthcare Premier Producer program rewards the top UnitedHealthcare Medicare sales agents. By reaching specific eligibility criteria, Premier Producers earn priority treatment with the Producer Help Desk (PHD), a UHC Agent Toolkit credit and much more. Qualification for the Premier Producer program is based on key elements including new enrollments or book of business. And, new for 2025, complaint volume and tenure of at least 12 months selling UnitedHealthcare Medicare plans. Eligibility for the Premier Producer program is assessed every January to recognize agents’ hard work during the Annual Enrollment Period (AEP).

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Breaking through the noise to engage with clients

AEP is a busy time for marketing each year and even more so this year. As an agent, you can help guide your clients through the noise to focus on the key details that matter most.

UnitedHealthcare will continue to lead the way forward helping you stay updated on the latest, and ensure you have the information you need to support your clients.

• Stay educated and in the know: Register to attend upcoming national webinars hosted on a variety of topics like Closing the Sale, 2024 AEP Retention Strategy, Part D and more.
• Show videos to help simplify key changes and explain plan designs such as Chronic Special Needs Plans (C-SNP), and more to members
  • A Why choose UnitedHealthcare for Medicare coverage video sharing reasons why UnitedHealthcare is America’s most chosen brand for Medicare Advantage plans*
  • A Part D video that provides a simple and clear overview of the 2025 changes to Medicare Part D prescription drug coverage resulting from the Inflation Reduction Act
  • =A D-SNP enrollment period video that clearly explains changes starting in 2025 that may affect coverage decisions
  • And Why AARP Med Supp
• Utilize the UHC Agent Toolkit to engage with your clients
  • The toolkit contains approved marketing materials like postcards, flyers, banners, social media and so much more.
  • Find key marketing materials to promote our most popular ancillary benefits, including OTC/Food/Utilities, Fitness, Rewards, Discounts and more!

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UHC Agent Toolkit

The UHC Agent Toolkit is your comprehensive solution for all your marketing needs. With a wide range of resources, including templates, graphics, messaging guidelines and tailored content for various audiences, you can effectively reach your target audience and drive meaningful engagement.

Veterans materials

November 11 is Veterans Day; the day set aside to thank and honor those who served in the military. Order materials today so you have them in time. Search keyword “Veteran” to find these materials:

• MA Patriot Plan Flyer
• MA Veterans Organization Letter
• MA Veterans Meeting/Non-Meeting Flyer
• MA Veterans Banner
• MA Veterans Retractable Banner

2025 benefit materials

Are you looking for materials that highlight plan-specific benefits for 2025? Search keywords “PY25 Benefits” and you’ll find a selection of postcards, flyers, banners and ads.

Medicare Supplement Do Nothing Flyer

This flyer reminds members currently enrolled in an AARP Medicare Supplement Plan that they have one less thing to worry about, as they can look forward to the same coverage year over year – and there is nothing they need to do. Search keywords “Do Nothing.”

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Meet Everyday LifeChanger Weenoka Chavers

The Everyday LifeChanger award recognizes UnitedHealthcare employees who make a difference by going the extra mile to bring our value of quality to members.

This month, Weenoka Chavers from the Producer Help Desk (PHD) was selected as a UnitedHealthcare Everyday LifeChanger. Weenoka has been referred to as an “expert to the experts” because her role on the PHD is to make sure agents  have the latest Medicare information at their fingertips. With her passion for learning and commitment to quality service, she approaches each interaction with the agent in mind.

UHC is pleased to offer you industry-leading support through PHD agents like Weenoka. The PHD is ready to answer your questions on topics from certifications to commissions. There are two easy ways to connect with PHD – live chat feature on Jarvis or call 1-888-381-8581 Monday - Friday from 7 a.m. - 9 p.m. CT.

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Conduct business easier with the Member Service Request Tool

Time is valuable. The Member Service Request Tool in Jarvis for AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® may make conducting business easier than ever, saving time for both you and your clients. Discover all the capabilities available to better serve your clients like changing demographic information, submitting missing application pages and much more.

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Reminder: chat PHD

The Producer Help Desk (PHD) chat feature is available 24/7 - even when the Producer Help Desk (PHD) is closed! You’ll get a response the next business day and can continue to chat in real time during PHD’s business hours, which are Monday – Friday 7:00 a.m. – 9:00 p.m. CT. As a reminder, you may also call PHD, but email is no longer available to contact PHD.

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