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WellCare Broker Support Contacts
Broker Support is Here to Help YOU!
AEP is around the corner! As a reminder, Broker Support can assist you with inquiries related to:
- Onboarding - Contracting, training, and license updates
- Single Sign-On Portal - New broker set-up and navigation
- ACT and AHIP - Certification status and inquiries
- Ascend Enrollment Platform - Plan search, provider, and formulary lookup
- Application & Enrollment - Assistance, Wellcare health plan RFI assistance
- Member Status - Agent/Broker of Record (AOR/BOR) correction
- Broker Commissions - Finding statements, calculate commissions payable, inquiries
- Broker Portal - (Agent Connect and Agent 360) Navigation, Assignment of Commission (AOC), Application Search Tool, hierarchy changes, demographic updates, help to support tickets
- Sales Materials -CustomPoint Navigation
Most calls are resolved immediately over the phone, those that require escalation will be forwarded to the corporate team for review, resolution, and direct follow-up.
Phone: 866-822-1339
Hours: Monday - Friday 8:00 AM - 8:00 PM EST
Broker Services has a dedicated team to support your Medicare Supplement needs:
Phone: 833-728-1298
Hours: Monday - Friday 12:00 PM - 8:00 PM EST
Email Address: medicaresupplementbrokersupport@centene.com
Questions? Call us at 855-888-8326.
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Who we are & what we do.
Choosing an FMO to work with is not just about having access to top insurance products and commissions, it’s about finding a one-on-one agent service that is prepared to meet your needs.
Get to know us, and see how we can help you take your business to the next level.
Canandaigua, NY 14424
Thursday: 8:30 am to 4:30 pm
Friday: 8:30 am to 4:00 pm
