2024 AHIP Training is now available through the Centene Learning Center. Whether you're completing the training and final exam for the first time, or you've been through it many times before, following these steps to prepare ahead of time can help with success on the first try.
Please keep in mind that successful AHIP completion is required prior to starting Wellcare's Annual Certification Training (ACT),available beginning July 11, 2023.
As part of Wellcare's commitment to providing excellent service to all members, the member onboarding process has been designed to play a critical role in establishing informed and satisfied members from the start. From the initial Health Risk Assessment (HRA) performed by you at the point of sale, to the delivery of the member's comprehensive Welcome Kit, each touchpoint serves to establish trust through the delivery of accurate, useful information.
Take a moment now to review the New Member Onboarding Experience resource for a visual representation of each step in the process. Understanding the member's journey through the crucial first few weeks will help you to better prepare and inform your members on what they can expect, while increasing their confidence that support is available as they become familiar with their chosen plan.
Long before the sales start, the education begins. Summertime in the Medicare Advantage world means First Looks, product Deep Dives and other important opportunities to expand your product knowledge with a variety of educational offerings through your regional market.
With both virtual and in-person learning options, you'll want to mark your calendar to attend as many local offerings as you can. In addition to gaining valuable insight and knowledge surrounding Wellcare products and benefits, you'll also have the opportunity to connect with others in the field and build your network as you head into sales season.
Be on the lookout for email invitations to local trainings in your area, or reach out to your regional agency manager for details on trainings that may be coming up.
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Over the past several weeks Highmark has shared links and resources designed to ensure you're ready to sell this AEP and OEP.
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