Industry News

Here's what's happening in your industry.

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Humana to Add New Facilities & Doctors in the Northeast

January 10, 2022
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Humana is in growth mode! The carrier recently announced the upcoming network additions scheduled to take place during Q1 of 2022 in the Northeast. See post for details.

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NEW! Aetna's Medicare Agent Training Registration Portal

January 3, 2022
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Want to start selling Medicare, or grow your existing Medicare business? You've come to the right place. Aetna has created this site to find agent training opportunities. Over 150 different sessions available!

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Wellcare: Existing Member New ID Card (01/01/2022) Delay

January 3, 2022
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Please be advised select Wellcare member ID cards are experiencing a delay. ID cards have been mailed and will be delivered by the dates listed inside, but all new enrollees should have already received their ID cards.

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How Agents Can Thrive in the New COVID World

December 17, 2021
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The role agents play in protecting people and communities is vital. Our CareValue agents have all the digital tools they need to be successful even in these uncertain times.

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Rhode Island: Use OTC Cards at CVS

December 9, 2021
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It is with great pleasure that Wellcare can announce members with an OTC benefit on their plan can now use their OTC card at several participating brick and mortar CVS locations in Rhode Island.

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Upcoming Important Enrollment Periods

December 6, 2021
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Although AEP isn’t quite over, UPMC for Life wanted to provide you with some information regarding the Open Enrollment Period (OEP) and their newly awarded 5-star Special Enrollment Period (SEP).

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New Humana IGNITE Newsletter Now Available

December 6, 2021
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A new Humana IGNITE newsletter is now available. View post for details.

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Wellcare AEP 2022 Final Weekly News

December 6, 2021
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Wellcare wanted to provide information on the following topics we are sure you will find helpful as you continue to work with your clients: AEP Application Submission Deadline and Request for Information (RFI) Reminder. See post for details.

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Univera Healthcare 2022 Medicare Star Ratings

November 29, 2021
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Univera Healthcare 2022 Medicare HMO plans were awarded 5 stars out of a possible 5-star rating. Learn about this and more in this month's newsletter.

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Excellus BCBS Medicare Broker News - Vol. 3 No. 9

November 24, 2021
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Excellus BlueCross BlueShield is excited to announce that FCMG doctors will continue to be covered as “in-network” for the 2022 plan year.

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Wellcare Product Pointers: OTC Benefit

November 24, 2021
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This benefit gives members $10 - $550 per benefit period of OTC items from a plan-approved list of products (benefit coverage varies by plan).

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UPMC for Life Prescription and Diabetic Drug Updates

November 22, 2021
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UPMC for Life plans include many exciting benefits that can improve the overall health of members. One of the ways they help members live their best lives is by providing affordable prescription drug coverage. View the post for details.

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Silver Cross Hospital Now Part of Cigna's Medicare Network

November 22, 2021
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‍Cigna's Medicare Advantage network is expanding. Cigna is excited to include Silver Cross Hospital as a partner to provide care for your customers!

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US Fire Medicare Supplement has partnered with PetGenius

November 22, 2021
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When choosing a US Fire* Medicare Supplement policy, your clients get more. With the purchase of a Medicare Supplement policy your clients will also receive free access to PetGenius RX!

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Humana Topic of the Week: Doctor Look Up Tool

November 15, 2021
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Humana Topic of the week for 11/15 is the Find a Doctor Tool. View post for details.

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AEP Halfway News from Humana

November 10, 2021
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Nearing the halfway point of AEP! Click the post for AEP news from Humana.

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Humana is Growing in Massachusetts

November 9, 2021
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Humana is pleased to announce that Reliant Medical Group in Massachusetts is now part of their PPO network effective Jan. 1st. View post to learn more about Reliant Medical Group.

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Geisinger Gold Robo Calls November 2021

November 8, 2021
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Your clients may call you asking for clarification. Here are some call scripts to help you answer any questions that arise.

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In The Know With AIG: November 2021

November 4, 2021
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Take a look at November news from AIG.

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Introducing New Molina Medicare Onboarding Videos

November 2, 2021
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Introducing a new series of videos to support Medicare members as they join Molina plans! The goal of these videos is to make the process of onboarding as a Molina Medicare Member that much easier.

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Updates Regarding Member Care Assessment Administrative Payments

November 2, 2021
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Humana wanted to make you aware that MCA administrative payments for the month of September will be made on a delayed schedule.

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Get to Know Geisinger Gold's Classic Essential Rx Plan

November 1, 2021
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Get to know Geisinger's Classic Essential Rx plan in Pennsylvania. Read on to learn more about this plan.

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Humana PDPs Now Include Albertsons as a Preferred Cost-Sharing Pharmacy Network in 2022

October 28, 2021
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Humana PDP is excited to announce that Albertsons Companies family of pharmacies (which includes Albertsons, Safeway, Jewel-Osco, Tom Thumb, and more) will be a preferred cost-sharing retail pharmacy on all PDP products beginning January 1, 2022.

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Get to Know Geisinger Gold's Preferred Advantage Rx Plan

October 27, 2021
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Get to know Geisinger's Preferred Advantage Rx plan in Pennsylvania. Read on to learn more about this plan.

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Help Clients Build Wealth With AIG’s Power 5 Protector FIA

October 27, 2021
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In today's interest rate environment, you may want to consider allocating a portion of your clients' fixed income investments to the Power 5 Protector Index Annuity. Click the post to learn more.

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Get to Know Geisinger Gold's Preferred Complete Rx Plan

October 27, 2021
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Get to know Geisinger's Preferred Complete Rx plan in Pennsylvania. Read on to learn more about this plan.

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Reminder: An Update to CignaforBrokers

October 25, 2021
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To better protect your account within CignaforBrokers, users will be asked to update their security questions and answers upon login on the site. This began October 21.

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Clover Health's Broker Portal

October 22, 2021
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Clover Health's brand new Broker Portal has gone live and is available for you to access! Please utilize the carrier's guide inside for any questions or concerns.

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What Cigna Can Do For Your Customers

October 22, 2021
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By now, you understand the value of Cigna’s Medicare Advantage plans and their ancillary benefits. Once your customer enrolls in a Cigna Medicare Advantage plan, they can expect to have access to an entire team that is specially trained and available for new-to-Cigna customers.

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Cigna Supplemental Benefits: AEP is Here!

October 22, 2021
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AEP is here and will run until December 7! Maximize your earnings with CSB this AEP – they offer Medicare Supplement in 48 states, plus DC and have a full suite of Supplemental Health products.

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Molina Medicare Broker Services Contact Info

October 22, 2021
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Molina is here for you this AEP and wants to thank you again for joining them this year! They've listed the best ways to get in touch with their Medicare Broker Services team inside.

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Obtaining Historical Allwell and Health Net Medicare Advantage Information

October 20, 2021
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As Wellcare continues to integrate their systems and processes, some systems previously utilized by brokers to obtain Medicare Advantage member enrollment and compensation data have been retired, specifically the legacy Centene Broker Portal.

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A Message From EmblemHealth Medicare

October 20, 2021
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EmblemHealth will reduce a portion of their New York Medicare sales team, but they are not leaving the Medicare market and will continue to sell their products both directly and through you as brokers.

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Get to Know Geisinger Gold's Classic Advantage Rx Plan

October 20, 2021
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Get to know Geisinger's Classic Advantage Rx plan in Pennsylvania. Read on to learn more about this plan.

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California: Wellcare Medicare Advantage Plans Received 5 - Stars

October 18, 2021
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Wellcare has received 5 Stars for select CY 2022 Medicare plans in California! This means certified Wellcare brokers have year-round opportunity to market / sell these plans.

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Cigna's Agent of Record Commitment

October 18, 2021
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Cigna wants to let you know that they are committed to protecting your Agent of Record status as Cigna ll as the commissions you’ve earned for the customers you’ve enrolled.

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Discover More Benefits to Help Enhance Your Clients’ Lives

October 14, 2021
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Humana is here to help members live better lives with benefits* like an over-the-counter (OTC) allowance to purchase approved health and wellness products, the Healthy Foods Card (HFC) to buy approved groceries, transportation to the doctor and programs to be active including Go365® and SilverSneakers®.

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Excellus BCBS Medicare Broker News - Vol. 3 No. 8

October 14, 2021
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Excellus BlueCross BlueShield has achieved the highest possible Medicare HMO plan rating in the nation - and right here in upstate New York for 2022!

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Meet the Secure Rx Dual Special Needs Plan from Geisinger

October 14, 2021
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Get to know Geisinger Gold's Secure Rx (DSNP) plan - benefits at a glance, prescription break-down, insulin and more. Read on to learn more about this plan.

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In The Know With AIG: October 2021

October 7, 2021
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Take a look at October news from AIG.

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Get to Know Geisinger Gold's Classic Advantage No Rx Plan

October 7, 2021
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Have you completed your annual certification for plan year 2022? Get to know Geisinger's Classic Advantage No Rx plan in Pennsylvania. Read on to learn more about this plan.

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WellCare's PPO D-SNP Plans in Rhode Island

October 6, 2021
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In an effort to meet the needs of all dual eligible seniors across the state, WellCare has launched the PPO Dual Liberty Open D-SNP PPO plan this year, specifically designed for "full dual" beneficiaries across Rhode Island.

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Empire Will Soon Include Memorial Sloan Kettering

October 6, 2021
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Effective 1/1/2022, Memorial Sloan Kettering will become part of the Empire HealthChoice MA (HMO/HMO D-SNP/PPO) network.

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Connection Hub Mobile Application

October 6, 2021
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With the upcoming AEP, humana wants to remind you of the availability for the Connection Hub mobile application. This feature allows you to use Connection Hub on the go as you are out in the field!

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Empire Care Guide Scheduler: Retain More MA Clients

October 6, 2021
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Empire's NEW Care Guide Scheduler Tool lets you select your client's preferred day and time to receive their Care Guide welcome call! It's quick and easy!

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HouseCalls Member Incentive Has Increased

October 4, 2021
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Starting Sept. 21, 2021, members who have not yet had their annual HouseCalls visit will receive $50 instead of the standard $15 if they participate on or before Dec. 31, 2021.

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Humana Topic of the Week: Medicare Document Library

October 4, 2021
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Humana's topic of the week for 10/3/2021 is the Medicare Document Library. Some of the document types you can access are: benefit summary, benefit at a glance, evidence of coverage and enrollment books. View post for details.

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Molina's New & Improved Provider Directory

October 4, 2021
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Molina has rolled out their new Provider Online Directory (POD)! The new, user-friendly POD enhances search functionality so results are quickly and easily available through intuitive navigation.

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Win with Cigna Medicare in Arkansas

September 28, 2021
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Even with $0 premium, Cigna's plans include $0 PCP copays, $0 behavioral health copays and only $15 copayment for specialists. The recent addition of Baptist Health to their already-robust provider network gives your customer 250+ more sites of care.

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How Do Booster Shots Help Us? And What Does Pfizer's FDA Approval Mean?

September 28, 2021
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With COVID-19 numbers recently spiking, we see proof that the pandemic is not over yet. A powerful tool against COVID-19 are the vaccines. But what about booster shots? How do they help us?

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Molina Medicare 2022 Enrollment Kit Orders

September 28, 2021
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Enrollment Kit Orders can now be placed via phone 1-866-440-9788 (Medicare Broker Services) Monday - Friday 8:00 AM - 6:00 PM MST.

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New For Colorado: Cigna Flexible Choice Dental, Vision & Hearing

September 24, 2021
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Coming soon on October 11, CSB's Flexible Choice Dental, Vision & Hearing product is launching in CO! Sell new Dental, Vision & Hearing with the helpful tools inside.

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WellCare Network Expansion: NYU Langone

September 24, 2021
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WellCare is excited to announce that effective immediately, NYU Langone, is now participating In-Network with NY WellCare Medicare lines of business. With this network enhancement, WellCare has also added over 2,400 new providers that are associated with this medical group!

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2022 ConnectiCare ANOCs Mailed to Members

September 24, 2021
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The ConnectiCare ANOC (annual notice of change) letters have been mailed to members. For your convenience, find the ANOCs for the more popular plans here.

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Humana is Making it Easy for You to Connect With Veterans

September 24, 2021
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Humana's got your back with competitive 2022 plans and benefits designed to complement Veterans’ needs, like Humana Honor Plans with 26 Honor Plans in 46 states.

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Save on Pet Prescriptions with Crum & Forster

September 23, 2021
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Crum & Forster can help improve your client's pets' health by making their prescriptions more affordable. They've made it easy for pet parents to get instant savings on pet medications. View post to download flyer for more details.

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See What’s New For SureBridge

September 23, 2021
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New SureBridge Products - Underwritten by The Chesapeake Life Insurance Company. See What’s New in SureBridge's Point of Sale Tool Beginning September 24!

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Excellus BCBS Medicare Broker News - Vol. 3 No. 7

September 22, 2021
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The New Medicare Sales Hub Is Here, Over-The-Counter Benefits, EPIC/LIS & more! View post for Medicare Broker News from Excellus.

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SureBridge: SecureWise Term Life Insurance Now Available in These States!

September 21, 2021
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The new SecureWise Term Life Insurance went LIVE on August 27th in AZ, CA, CO, FL GA, IA, IL, IN, MO, NC, NE, OH, OK, TN & TX.

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New Molina Grocery Debit Card for 2021!

September 21, 2021
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Molina is always looking for ways to add value to their members! Introducing an additional value for 2021 plan members: A grocery debit card will be sent to our Medicare members* allowing them to use it through the end of 2021.

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Humana Dual Eligible Location Finder Links

September 20, 2021
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Humana has links to look up the locations that participate in both the healthy food card and the OTC cards. You just click the link and put in the zip code.

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In The Know With AIG: September 2021

September 17, 2021
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Take a look at September news from AIG.

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New Product Launches & More from CSB

September 10, 2021
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Lett Cigna help you prepare for AEP with product launches in new states and operational updates to help you stay informed and do better business.

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Help Your Clients With Humana Pharmacy

September 9, 2021
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When your client chooses a preferred cost-sharing pharmacy on their plan, like Humana Pharmacy, they get the low-cost generics and 90-day supplies for certain drugs sent right to their door.

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Oak Street Becomes Part of WellCare Network in RI

September 7, 2021
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Oak Street Health provides outstanding value-based primary care to patients on Medicare. The individualized approach aims to keep patients healthy, happy and out of the hospital by providing various services.

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New Field Agency Manager in Louisiana - WellCare

August 30, 2021
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Meet WellCare's new Field Agency Manager in Louisiana! Jason Arbour is ready to help you with anything you need to grow your business.

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Excellus BlueCross BlueShield: NEW Feature for 2022: Part B Refund

August 26, 2021
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In 2022, Excellus BCBS is offering a new $0 Medicare BlueActive® (PPO) plan in Central New York that includes a Part B refund of $40/month for members. View post for details!

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New Medicare Supplement Product in MT and ND

August 25, 2021
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It's here! Cigna's Medicare supplement product, insured by Cigna Health and Life Insurance Company (CHLIC), is available for sale in Montana and North Dakota!

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CustomPoint 2022 Sales Materials Are Here

August 25, 2021
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Beginning August 30th, all 2022 sales materials will be available for order through the CustomPoint materials portal for all health plans and markets.

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Order UHC Sales Materials NOW

August 25, 2021
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Order UHC Sales Materials NOW! Order by August 29th. This will guarantee that you have materials in your hands by October 1st!

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Empire MA Product Trainings Are Scheduled

August 25, 2021
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Don't miss your chance to learn about 2022 plan updates for the upcoming AEP season. You'll hear about selling opportunities in your area and get valuable information tailored specifically to your market.

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Medico's New Pre-Lapse Notifications

August 25, 2021
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Starting Aug. 20, 2021, Medico will be rolling out new email notifications to you whenever your clients have a policy in danger of lapsing.

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2022 Humana Plan Information: Learn More, Sell More

August 17, 2021
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There have been changes since the initial release of Humana's First Look 2022 website. It’s important that you review the newly added individual Medicare plan and benefit information.

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Cigna's Medicare Advantage Customers Get Credit for Staying Healthy

August 17, 2021
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Preventive care and screenings are vital to health, and Cigna wants your customers to stay as healthy as possible. Customers will earn a $50 gift card to their choice of Amazon, Target or Walmart when they complete a 360 Exam. See post for details.

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80 Percent of Customers Recommend Cigna

August 13, 2021
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With four out of five customers saying they’d recommend Cigna Medicare Advantage to a friend, Cigna’s plans are a great option for your Medicare Advantage customers. What's even better? You can quote & compare plans on MedicareValue.com!

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Allwell Member Rewards Program Has Changed - Healthy Rewards

August 11, 2021
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Beginning July 1, 2021, the Healthy Rewards program replaced the My Health Pays® rewards program previously available to Allwell Medicare Advantage members across all states. Members impacted by the program transition were mailed a communication in May 2021.

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WellCare/Allwell in Pennsylvania - Meet the Broker Support Team

August 5, 2021
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WellCare/Allwell is introducing their PA Broker Support Team. The team is available to help agents with anything they need to grow their business. They can assist with a number of important items from training, marketing/growth strategies, client support and much more.

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WellCare in Massachusetts - Meet the Broker Support Team

August 4, 2021
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WellCare is expanding into Massachusetts (MA) for AEP 2022. They will have a footprint in ten counties with a portfolio consisting of five plans (an HMO, three PPO, and a PPO Giveback plan). See the full post for details and meet WellCare's MA Broker Support Team.

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1MM: Aetna 2022 Certification Launches Tomorrow (June 29)!

June 28, 2021
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AEP is coming, and this year you can start getting certified with Aetna on June 29. Learn what to expect in an upcoming webinar. To register, go to AetnaMedicareAgentTraining.com. Search for New York events. Aetna will send you webinar details after you RSVP.

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SureBridge: New UHC Short Term Products Releasing June 25

June 25, 2021
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The following new Generation of UnitedHealthcare Short Term Medical Plans, underwritten by Golden Rule Insurance Company, will be available to the SureBridge Point of Sale (POS) Tool...

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Humana Topic of the Week: Humana Pharmacy

June 14, 2021
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Humana Pharmacy is a wholly owned and operated mail order pharmacy. Humana knows that members that utilize mail order have better health outcomes, higher medication adherence, and higher customer satisfaction.

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Biden Administration Continues Efforts to Increase Vaccinations by Bolstering Payments for At-Home COVID-19 Vaccinations for Medicare Beneficiaries

June 11, 2021
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CMS announced an additional payment amount for administering in-home COVID-19 vaccinations to Medicare beneficiaries who have difficulty leaving their homes or are otherwise hard-to-reach.

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Empire’s On-Demand Learning Opportunities

January 21, 2021
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Empire is inviting all brokers to take advantage of a great opportunity to receive the latest information about Broker Tools, Medicare Products, Remote Selling and more!

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Contract Online for Faster Results

January 19, 2021
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With just a few clicks and a couple minutes of your time, you can be set up with multiple carriers to increase your offerings to your clients!

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Humana: Important changes in January 2021 for Individual Dental and Vision plans

January 15, 2021
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Starting January 16, 2021, many Humana individual dental plans will no longer require an enrollment fee, making it easier for Agents to present our plans.

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CalSurance - Exclusive E&O Insurance for CareValue Agents Available

October 8, 2020
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The CareValue E&O program through CalSurance streamlines the E&O process specifically for Medicare agents looking for a simplified underwriting application, monthly online payment options and immediate proof of insurance.

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